FAQ
Have a question? We have answers. If you cannot find what you are looking for, contact us and we will be happy to help.
Orders & Delivery
How will I receive my order? As soon as your payment is confirmed, you will receive an instant download link by email. You can start using your files right away.
How long does delivery take? Delivery is instant. There is no waiting and no back and forth.
I did not receive my download email. What should I do? First, check your spam or junk folder. If you still cannot find it, contact us with your order number and we will resend your files quickly.
Do you ship any physical products? No. All Wonder Thunder products are digital downloads only. Nothing is shipped.
Products & Files
What do your bundles include? Each bundle is a collection of ready-made designs. Our Business Logos bundle includes 20 logos, our Social Media Templates bundle includes 30 templates, our Business Cards bundle includes 20 designs, our Flyers & Brochures bundle includes 20 designs, and our Branding Kits bundle includes 5 complete sets with matching logos, business cards, and flyers.
What file formats do you provide? All designs are provided in PNG and JPG formats.
Are the designs editable? Yes. The files can be edited in any image editor, such as Canva or Photoshop. You can change the text, colours, and details to suit your needs.
Are the files high resolution? Yes. All designs are high resolution and look sharp on screens and in print.
Do I need design experience to use the files? No. The files are easy to open and edit, even if you are a beginner.
Usage & Licensing
Can I use the designs for my own business? Yes. You can use them for your own personal or business needs, including your website, social media, packaging, and print materials.
Can I resell the designs to my clients? Yes. You can resell the designs to your own clients as part of your design service, and you can customise them before delivering them to your buyers.
What am I not allowed to do? You may not share or give away the original bundle files for free, upload them to any marketplace, template site, or file-sharing platform, or sell the complete bundle itself as your own product.
Payments & Refunds
What payment methods do you accept? We accept the payment methods available at checkout, including major debit and credit cards.
Is my payment secure? Yes. All payments are processed securely through Shopify.
Do you offer refunds? Because our products are digital and delivered instantly, all sales are generally final. If you have a problem with your files, please contact us and we will do our best to make it right.
Support
How can I contact you? You can reach us through the contact page on our website or by email. We usually reply within 24 hours.
Still have questions? Contact Wonder Thunder today. We are here to help.